Canceling & Rescheduling
If you need to cancel or reschedule, please call the instructor or office.
The Office Hours Are:
Mon-Fri: 9:30am – 4:30pm
Scheduling
Package Students
Please call the office to obtain the information needed to schedule your zoom pre-licensing course
We cannot guarantee a lesson once a week due to the high volume of students. We will do our best to accommodate all of our clients to work around their schedule to the best of our ability.
Road Test Scheduling
After you have completed your Pre-Licensing Course through a driving package with Stevens Driving School, you must call the main office with your Pre-Licensing Course Certificate in hand so the office can put you on the road test schedule list with your instructor who will take you to your road test.
DO NOT DISCARD YOUR NYS Pre-Licensing Certificate, it will be required for your DMV examiner on the day of your road test.
16 and 17 year old students will also need the MV-262 Form completed (Certification of Supervised Driving)
Download here: https://dmv.ny.gov/forms/mv262.pdf
Please keep in mind the NYS DMV can be out 6-12 weeks for a Road Test appointment at any time of the year and that is beyond our control.
If you schedule your own road test, we are not liable to accommodate it due to the volume of students our instructors have.
Payments
Cash
Cash payments are due at the first lesson, with the option of paying the balance in full or making two payments. If you choose to split the payment, half the payment is due at the first lesson. The second half is due:
- 3rd Lesson for a 7 lesson package
- 5th lesson for a 10 lesson package
- 7th lesson for a 15 lesson package
- 10th lesson for a 20 lesson package
Refunds
We cannot offer refunds if you schedule your own road test and still have remaining lessons or for the amount of time any package may take to complete. There is no guarantee a lesson package will be completed by a specific date. Our instructors do their very best to ensure they can get their students through in a timely manner. No exceptions can be made to this policy.
Cancellations
Failure to cancel 24 hours in advance will result in a cancellation / no show fee.
- $50 for a weekday
- $60 for a weekend
- $100 for a road test, double lesson, or CDL appointment
Cancellation fees must be paid by credit card through the office before another appointment can be made.
If you owe a balance on the day of your no show, you will be obligated to pay the balance as well as the no-show fee, as well as a 3% processing fee. There are no exceptions to this policy.
Please call the office at (716) 674-2340 to make any credit card payments.
Consistent Cancellations
We reserve the right to dismiss any client who is consistently cancelling or no-showing. No refund will be given for any unused services.